Ordering Information
- Hours: Monday - Friday: 8:30AM to 5:00PM Eastern
- Toll-Free Phone: 888-5RATTUS (888-572-8887)
- Local Phone: 860-626-1172
- Fax: 860-626-1179
- E-mail: orders@kentscientific.com
- Website: www.kentscientific.com
Shipping Address
Kent Scientific Corporation
1116 Litchfield Street
Torrington, CT 06790 USA
Shipment Information
All orders are F.O.B. Destination. Orders will be insured and shipped via UPS.
- Domestic orders: Freight charges will be invoiced and prepaid.
- International orders: All freight charges, duties and taxes will be collected by the freight carrier.
Payment Terms
- Net 30 Days and major credit cards are acceptable.
- Pro-forma invoices are available for international orders.
Product Notices
Prices and specifications are subject to change without notice. Kent Scientific may substitute products of equal or superior specifications upon customer notification.
Product Return Policy
Please contact the Customer Service Department to report the product issue and obtain a Return Merchandise Authorization (RMA) number. All returns, including product repairs under warranty, must have an RMA number to be accepted by the Receiving Department. Return authorization procedures include a completed RMA form, proper RMA identification on the outside of the return package and return shipment within 14 days of RMA number issuance. All returns are subject to a 15% restocking fee. Special ordered products cannot be returned and will be repaired or replaced if faulty. Customer pays shipping and handling charges. Products returned for credit must be unused, all accessories included and in new condition. Sterile products can only be returned if unopened. All product returned for repair or replacement must be sanitary and cleaned appropriately. All charged repairs require written authorization by the customer.
Product Limitations
All product descriptions in this catalog and in other Kent Scientific Corporation literature, such as the company website and product manuals, are only suggestions for product use. The user is solely responsible in determining the suitability of any Kent Scientific product for their particular use. Kent Scientific Corporation and our employees or distributors are not responsible for the use, misuse, or any verbal or written claims or guarantees on the suitability of any item for a particular use.
Kent Scientific products are only for animal research and not for human use.
“Rattus et al.” and The Rat logo are registered trademarks of Kent Scientific Corporation. Trademarks used in this catalog, other literature and on the kentscientific.com web site are the property of their respective owners. Contents of this Product catalog, the company website, or any other literature or documentation are the copyright of Kent Scientific Corporation.